Frequently Asked Questions
Do you provide free quotations?
Yes. We offer free consultations and quotations after conducting a site survey or discussing your project requirements.
Which areas do you serve?
We provide services across Kenya for residential, commercial, educational, healthcare, industrial, hospitality, and government clients.
Can you maintain systems installed by another contractor?
Yes. Our engineers can assess, maintain, upgrade, and repair existing ICT, security, and power systems, regardless of the original installer.
Do your installations include warranties?
Yes. Warranty terms depend on the equipment manufacturer and the type of installation. We explain all warranty details during project handover.
How quickly can you respond to support requests?
Response times depend on the support agreement in place. Clients under Annual Maintenance Contracts receive priority support.
Do you provide emergency technical support?
Yes. Emergency support is available for critical systems where prompt intervention is required.
Can your solutions be customized?
Absolutely. Every solution is designed around your operational needs, budget, and future growth plans.
Which industries do you specialize in?
We support education, healthcare, hospitality, government, finance, manufacturing, retail, commercial offices, NGOs, and residential developments.
Why choose Orvex Solution?
Because we deliver reliable solutions, quality products, professional installations, responsive support, and long-term partnerships built on trust and excellence.